Frequently Asked Questions

General Questions

It varies every year. If you want to experience a beautiful snowy white landscape in Rovaniemi, mid-December to late-February is a good choice

For the most trips, free cancellation 24 hrs before the activity

Yes, available upon request for all the activities

Usually September and March are considered the best time. However, northern lights can be seen throughout the winter season, from September to April. It is a good idea to plan your trip during a new moon. Please check the moon calendar and try to avoid a full moon if possible

The KP forecast can be made  3 days in advance. Cloud situations can be predicted 1-2 days in advance

If we decide to operate the tour and if we have not cancelled the tour yet, it means we will take you somewhere away from cloudy sky

Aurora activity is different every night. Some nights there can be a very big show and on the next night they might be barely visible. Send us a message in Whatsapp to ask more about daily activity

Nope, nobody can. It is a natural phenomenon. However, we can predict the situation with 95% accuracy. We provide a money-back guarantee with a full refund

You will receive a full refund or we will try to reschedule the trip in the next few days, if possible

Yes, private group options are available on request for most activities

We always offer a small group experience. Never a BUS trip for mass tourism. Maximum 8 guests per trip for a personal and intimate experience.

We operate our trips with comfortable 9-seater vans

In most cases, yes. Please send us a message about it and we can discuss it further

No, the activity is Easy and we can further adapt the difficulty level based on the participants

Snowshoes are included. Winter clothes and boots are available upon request.

Yes, we always try to offer food options suitable for most dietary needs. If you have any special restrictions, please let us know in advance

Yes, a few beautiful photos will be taken during the activity and sent to you within 2 days.

Since we offer group tours, it is not possible for us to allow pets during the tour

Unfortunately not

Of course, please inform us about it in advance.

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Rovaniemi, Finland

+358458448018

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